5 Retention Metrics That Mask an Expansion Problem
Logo retention: 91%. NRR: 104%. NPS: 52. The board sees health. The structural reality: expansion revenue is missing. For $5M–$50M tech CEOs.
Logo retention: 91%. NRR: 104%. NPS: 52. The board sees health. The structural reality: expansion revenue is missing. For $5M–$50M tech CEOs.